Licenses
License Overview
Licenses allow a Zyxel Device to use optional services, such as anti-virus or content filtering.
• Trial licenses are free and allow you to try out a service before buying it. After a trial license has expired, you need to purchase the license to continue using the licensed service.
• You can buy licenses in Circle for a specific Zyxel Device, or you can buy a general license key which can be applied to a Zyxel Device later.
• You can redeem license keys for Zyxel licenses in:
• Circle for both On-prem and On-cloud modes
• myZyxel for On-prem mode only or
• Nebula for On-cloud mode only.
Finding the Correct Licenses
Click here for a full list of the supported licenses for Circle.
Buying License Keys from the License Store
The Circle license store allows you to buy license keys for Zyxel Devices, services, and software. Follow the steps below to use the license store.
1 Go to License Store. A pop-up screen appears as follows for the first time. Choose Enter License Store to buy a general license key which can be applied (redeemed) to a Zyxel Device later. Choose Go to My Devices takes you to the My Device screen where you first select specific Zyxel Devices and then buy licenses for them directly.
2 In the License Store screen, click Search or Filter to locate a specific license. Then click the license to view its screen.
3 On the license’s screen, select the number of licenses that you want to buy, and then click Add to Cart.
4 You can pay for the license keys now, or go back and add more licenses to the cart.
5 For details on paying for an order, see Paying for an Order.
Buying or Renewing Licenses for a Single Device
Follow these steps to buy or renew licenses for a Zyxel Device in Circle.
You can only renew a license in On-prem mode.1 Go to My Devices. Locate and then click on a Zyxel Device to display the Device Information screen. Click the key icon.
2 Click Renew Licenses.
3 Select the licenses that you want to buy or renew, and then click Update My License Cart.
4 Follow the on-screen prompts to pay now or pay later.
For details on paying for an order, see Paying for an Order.
Buying or Renewing Licenses for Multiple Devices
Follow these steps to buy or renew licenses for one or more Zyxel Devices in Circle.
You can only renew a license in On-prem mode. 1 Go to My Devices. Select one or more Zyxel Devices, click Add License (the key icon).
2 Click Renew Licenses.
3 Select a Zyxel Device in the Zyxel Device list, and then select the licenses that you want to buy or renew for that Zyxel Device.
4 Repeat these steps for each Zyxel Device in the Zyxel Device list.
5 Click Update My License Cart.
6 Follow the on-screen prompts to pay now or pay later.
For details on paying for an order, see Paying for an Order.
Buying Auto-Renew Licenses
The following is an example of how to automatically renew licenses for a Zyxel Device in Circle.
You can only automatically renew a license in On-prem mode.1 Go to My Devices. Click on the orange A icon (Auto-Renew) next to the model whose license you want to automatically renew. In this example, click the orange A icon next to the ATP500 to enable the auto-renew service.
2 The following screen displays available payment options for the Gold Security pack license. Select your desired product and then click Confirm to proceed. Click Cancel if you want to go back to the My Devices screen.
• Select the “Annual Plan; Paid Yearly” plan if you want to pay the yearly fee once a year.
• Select the “Annual Plan; Paid Monthly” plan to pay the yearly fee in 12 month installments.
• Select the “Monthly Plan; Paid Monthly” plan to purchase a monthly security plan.
Conditions apply if you cancel a plan before the contract is over. See https://www.zyxel.com/global/en/online-license-store-terms for the latest information.
3 The Confirm Order screen displays. Select “Click here to indicate that you have read and agree the terms of Zyxel Online License Store and Privacy Policy” and then click Confirm Order to proceed to checkout.
4 The following screen appears. Enter your email address, credit card type, name, credit card number, the expiration month/year, and CVC number.
5 If your company is registered in the VAT system, click Enter VAT ID. The following screen appears, enter your VAT ID and then click Submit to proceed.
6 After entering all necessary information, click Pay to authenticate the transaction. At the time of writing, alternate payment methods, such as Paypal, Amazon Pay, Wire Transfer, and Giropay, iDEAL, Sofort, WebMoney, Airpay and SEPA are accepted.
7 If the transaction is successful, the following screen will appear. Click Continue to close the window.
8 Go to the My Plan screen to view the details of your order information.
9 Go to the My Devices screen to check the updated license status. The calendar (365) icon shows that this license will be automatically renewed before expiry.
Canceling Auto-Renew Licenses
The following is an example of cancelling automatic renewal of the Gold Security pack license on the ATP500.
1 Go to the My Plan screen. The following screen displays. Each plan status is as follows:
• Active: Auto-renew is activated.
• Overdue: Payment is overdue.
• Canceled: The plan has been canceled. Users can reactivate the plan before it is deactivated.
• Deactivated: Auto-renew has been disabled.
2 Click on the plan you want to cancel. In this example, click the Gold Security Pack. The following screen displays. Click Cancel Plan.
3 The Cancel Plan? window pops out. Click Confirm to confirm the cancellation and close the window.
4 You can go back to the My Plan screen to check the status of the Gold Security Pack license. The status shows the Gold Security license is deactivated now.
Redeeming License Keys on a Single Device
Use Redeem if you have a license that is not yet registered (linked) to a Zyxel Device. First, select a Zyxel Device, and next use Redeem to register the license to it. Circle will then automatically activate it.
Follow these steps to apply (redeem) license keys on a Zyxel Device in Circle.
1 Go to My Devices. Locate and then click a Zyxel Device.
2 On The Device Information screen, click the key icon, then Redeem Licenses.
3 Enter a license key, and then click Add License.
The license is added to the list at the bottom of the window.
The license is added to the list at the bottom of the window.
4 Repeat the above steps to add additional license keys. When finished, click Redeem.
Circle activates (redeems) each license on the target Zyxel Device.
• A confirmation screen displays if the activation is successful. Click Done.
• If there are any problems with activation, for example a Zyxel Device is currently offline or is running outdated firmware, Circle displays a warning.
• If the Zyxel Device already has an activated license of the same type, then the new license will have the status Queued and will activate when the existing license expires.
Redeeming License Keys on Multiple Devices
Follow these steps to redeem license keys on one or more Zyxel Devices in Circle.
1 Go to My Devices. Select one or more Zyxel Devices, click Add License, and then click Redeem Licenses.
2 Select a Zyxel Device that you want to activate a license on. Enter a license key, and then click Add License.
3 Repeat the above steps to redeem additional license keys.When finished, click Redeem.
Circle activates (redeems) each license on the target Zyxel Device.
• A confirmation screen displays if the activation is successful. Click Done.
• If there are any problems with activation, for example a Zyxel Device is currently offline or is running outdated firmware, Circle displays a warning.
• If the Zyxel Device already has an activated license of the same type, then the new license will have the status Queued and will activate when the existing license expires.
Paying for an Order
Follow these steps to pay for an existing order.
1 Click My License Cart in the Title bar. The My License Cart screen opens. You may edit or delete items in the license cart.
2 Click the pencil icon if you want to add or remove licenses. Click Cancel or Save to go back to the previous screen, then click Next: Confirm Order.
3 Review the order details. Enter a promotion code if you have one, and then click Confirm Order.
4 The payment screen displays.
4a Depending on your country, you may enter a VAT number. Click Enter VAT ID.
4b Enter the VAT ID and then click Submit.
Enter the VAT ID and then click Submit.
4c Select a payment method, enter your payment details, and then click Pay.
Circle displays an order confirmation screen, and sends a summary of the order and the invoice to your email address. Circle then tries to activate each purchased license on the target Zyxel Device.
Pay As You Go
This section explains what Pay As You Go (PAYG) is and how it works.
PAYG Overview
1 First, go to My Devices > On-cloud to connect Circle to your Nebula account. Then, your On-cloud devices will be imported into Circle.
2 In the My Devices > On-cloud > Pay As You Go > General Settings screen, switch the PAYG button to the right to enable the feature.
3 Agree to the terms and conditions of PAYG.
4 Select the organization you want to set as a PAYG Org.
5 In the payment screen, select a payment method. Enter your payment details.
6 Finally, check whether your PAYG settings are displayed on the My Devices > On-cloud screen.
Introduction to PAYG
Pay As You Go (PAYG) is a new license payment method for specific organizations, known as ‘PAYG Orgs’. Instead of paying in full for a license in advance, you reserve your credit card for future monthly payments.
PAYG is charged for a Gold Security Pack license or a Nebula Professional Pack license for each Nebula Device in the ‘PAYG Org’. Each Nebula Device in a PAYG Org will be charged for at least a Nebula Professional Pack license.
• For example, if you enabled PAYG Org A on June 1st, disabled it on June 5th, and re-enabled it on Jun 15th, then on July 1st, your credit card will be billed for 20/31 month for each Nebula Device in PAYG Org A.
• As another example, if you enabled PAYG Org A on June 1st, then moved one Nebula Device ‘X’ in PAYG Org A to PAYG Org B on Jun 15th, then on July 1st, your credit card will be billed for 15/31 month for Nebula Device ‘X’ in PAYG Org A, and 15/31 month for Nebula Device ‘X’ in PAYG Org B.
In Circle, you first assign an Org with On-cloud (Nebula) Devices as a ‘PAYG Org’. This Org then becomes a Nebula Pro Org. PAYG is charged for each Nebula Device you have in the ‘PAYG Org’. All Nebula Device in a PAYG Org will be charged for at least a Nebula Professional Pack license.
The Gold Security Pack includes a Nebula Professional Pack license.Only owners of ‘PAYG Orgs’ can designate an Org as a ‘PAYG Org’. Delegated admins cannot.How to Enable PAYG
1 Before enabling PAYG, connect your Circle account to your Nebula account. Go to My Devices > On-cloud and click Connect to Nebula Account. Once connected, your On-cloud devices will be imported into Circle.
My Devices > On-cloud
A warning message appears. Click Connect to proceed with the synchronization of your Nebula account.
Connecting to Nebula AccountSettings from the Nebula account cannot be changed in Circle.2 The screen now displays the devices under your Nebula account. Click the Pay As You Go button 
to open the PAYG settings page.
to open the PAYG settings page.My Devices > On-cloud
The following prompt appears if you enable PAYG, but you have not added On-cloud devices from Nebula.
PAYG: Add Device Prompt
3 In the Pay As You Go > General Settings screen, click the Pay As You Go switch 
to the right to enable PAYG.
to the right to enable PAYG.My Devices > On-cloud > Pay As You Go > General Settings
4 The Terms and Conditions of PAYG appear. Read them carefully and select the checkbox 
when finished. Then, click Next.
when finished. Then, click Next.My Devices > On-cloud > Pay As You Go > Terms and Conditions
5 After you accept the Terms and Conditions, the Organization List appears. Select one or all organizations to apply PAYG. Click the switch 
to the right of the organization you want to set as a PAYG Org.
to the right of the organization you want to set as a PAYG Org.Nebula Professional Pack + Gold Security Pack:
If your Org has firewalls that need the security features (billed for Gold Security Pack) and / or non-firewall devices (billed for Nebula Professional Pack), select the checkbox
for the Gold Security Pack.
If your Org has firewalls that need the security features (billed for Gold Security Pack) and / or non-firewall devices (billed for Nebula Professional Pack), select the checkbox
for the Gold Security Pack.Nebula Professional Pack only:
If your Org has firewalls that do not need the security features and / or non-firewall devices (all billed for Nebula Professional Pack only), select only the checkbox
for the Nebula Professional Pack.
If your Org has firewalls that do not need the security features and / or non-firewall devices (all billed for Nebula Professional Pack only), select only the checkbox
for the Nebula Professional Pack.When you are finished with the setup, click Next.
My Devices > On-cloud > Pay As You Go > Organization List
For a Nebula Device in a ‘PAYG Org’, existing bought or bundled Gold Security Pack, individual security or Nebula Pro licenses must expire before the associated PAYG license takes effect.If you add a Nebula Device with a UTM license to a ‘PAYG Org’ that has both Nebula Professional Pack and Gold Security Pack licenses, then the device’s license is automatically upgraded to a Gold Security Pack, which will take effect once the original UTM license expires.
In a ‘PAYG Org’, if you select Nebula Professional Pack and Gold Security Pack, you cannot buy individual paid-in-advance licenses for those Nebula Devices online at Circle, Marketplace or Nebula. If you select Nebula Professional Pack only, you can buy security license for firewall devices only.If you unassign an Org as a ‘PAYG Org’, then this Org becomes a Nebula Base Org.You cannot transfer or delete a ‘PAYG Org’. You must first unassign the Org as a ‘PAYG Org’.6 The payment screen displays. Select a payment method, enter your payment details. Click Save Payment Details after filling in the information.
PAYG: Payment Information
7 A prompt will appear confirming that your payment setup is complete. Click Continue to finish.
PAYG: Payment Setup Completion Prompt
8 The prompt below will appear to inform you that the PAYG setup is complete. Click Got It to finish.
PAYG: Setup Complete Prompt
9 To check if you have set up PAYG successfully, go to My Devices > On-cloud, select the PAYG Org you set up and click the refresh button 
. Under PAYG, the icon for Nebula Professional Pack 
or Gold Security Pack 
indicates that the Nebula Device’s PAYG license is currently tracking usage. Nebula Device licenses in a ‘PAYG Org’ will show Activated under License Status.
. Under PAYG, the icon for Nebula Professional Pack or Gold Security Pack indicates that the Nebula Device’s PAYG license is currently tracking usage. Nebula Device licenses in a ‘PAYG Org’ will show Activated under License Status.In the screen below, once you set up auto-renewal of the licenses for a specific Nebula Device, the License Status will display Auto-Renewing. In this case, PAYG charges will not apply to the Nebula Device unless you cancel the auto-renewal.My Devices > On-cloud > Org_Taiwan: PAYG and License Status
10 If you want to check the remaining days of the licenses for a Nebula Device, select a Nebula Device by clicking the 
button.
button.My Devices > On-cloud > Org_Taiwan: Check Licenses
How to Change Settings for PAYG Orgs
1 To change the settings for PAYG Orgs, go to My Devices > On-cloud > Pay As You Go > General Settings. You can choose which organizations to enable or disable PAYG for. You can also manage the license pack assigned to each PAYG Org. When finished, click Save in the lower-right corner to apply your settings.
My Devices > On-cloud > Pay As You Go > General Settings: PAYG Org Settings
2 After clicking the Save button, a prompt will appear to confirm the settings for the Organization List. Click Got It to finish.
PAYG: Organization Setting Completion Prompt
Billing and Order History
To view the billing information and order history for PAYG, go to My Devices > On-Cloud > Pay As You Go > Billing & Order History. The screen below will appear.
My Devices > On-cloud > Pay As You Go > Billing & Order History
Usage Report
Circle charges for PAYG on the 1st of every month. Billing is based on usage time. Circle sums the usage of all licenses in PAYG Orgs.
To download the usage report for each order, click the 
button under Usage Report.
button under Usage Report.My Devices > On-cloud > Pay As You Go > Billing & Order History: Usage Report 
Below is an example of the usage report.
Device Name | Model | s/n | mac | Org Name | Org ID | Part Number (P/N) | Usage (Days) |
|---|---|---|---|---|---|---|---|
Device A | USG FLEX 200H | S202508101422 | 00-1A-2B-3C-4D-5E | TW Office | 11 | LIC-GOLD-ZZ1M15F | 31 |
Device B | NW50AX | S202310250930 | 00:1A:2B:7E:9A:F3 | TW Office | 11 | LIC-NPRO-ZZ1M00F | 9 |
Device C | GS1930 | S202407180945 | 00:1A:2B:6D:3C:91 | TW Office | 22 | LIC-NPRO-ZZ1M00F | 26 |
Device D | USG FLEX 100H | S202311301215 | 00:1A:2B:5F:88:4E | US Office | 22 | LIC-GOLD-ZZ1M14F | 17 |
Device E | USG FLEX 200H | S202512010830 | 00:1A:2B:A2:17:BD | US Office | 22 | LIC-GOLD-ZZ1M15F | 11 |
Invoice
To download the invoice for each order, click the 
button under Invoice.
button under Invoice.My Devices > On-cloud > Pay As You Go > Billing & Order History: Invoice
Below is an example of the invoice of PAYG:
• The Nebula Pro Pack costs $1 per month. You used 2 Nebula Pro Packs for the On-cloud devices.
• The Gold Security Pack for the USG FLEX 100H costs $5 per month. You used 1 Gold Security Pack for the USG FLEX 100H.
• The Gold Security Pack for the USG FLEX 200H costs $10 per month. The quantity used is 2. You used 2 Gold Security Packs for the USG FLEX 200H.
• Total for this month is $1*2 + $5*1 + $10*2 = $27 + Tax
The price listed here is for reference only.PAYG: Invoice Example
How to Terminate PAYG
If you terminate PAYG, Circle will request full payment immediately. In this case, you have 24 hours to complete the payment.
1 To terminate PAYG, go to My Devices > On-cloud > Pay As You Go > General Settings. In the below screen, click the Pay As You Go switch 
to the left.
to the left.My Devices > On-cloud > Pay As You Go > General Settings
2 A confirmation prompt appears. Note that once you terminate the PAYG contract, Circle will charge you for any unpaid usage. Read the message carefully and click Confirm.
PAYG: Termination Prompt
How to Update Your Payment Details
1 To update the payment information for PAYG, go to My Device > On-cloud > Pay As You Go > Billing & Order History.
2 Click Edit to go to the Account Management page to update your payment information.
My Device > On-cloud > Pay As You Go > Billing & Order History
Viewing Order Information
After creating an order to buy licenses, you can view detailed information about the order on the Order History screen.
1 Go to Order History.
2 Locate an order, and then click >. The Order History Details screen opens.
3 View the following information:
.
Label | description |
|---|---|
Order Number | This displays a unique code that identifies the order. |
View Invoice | Click this to download the order invoice. |
Date | This displays the date that the order was created. |
Order Creator | This displays the email address of the user account that created the order. |
Order Status | This displays the current status of the order. • completed: The order has been paid for. |
Total Amount | This displays the total cost of the order. This total is equal to the sum of all licenses in the order, plus tax, minus any discounts. |
License Name | This displays a list of the individual licenses and license packs in the order. |
Quantity | This displays the number of licenses ordered for the specified license type. |
Subtotal | This displays the cost of an individual license within the order. |
Type | This displays Auto activation or Key Delivery. • Auto Activation means you bought licenses directly for Zyxel Devices using either Renew License (select Zyxel Devices first) or Subscription Alignment (select an organizational unit first). • Key Delivery means you bought the license from the License Store to apply (redeem) to a Zyxel Device later. |
Fulfillment | This displays the status of each license within the order. • completed: The license was successfully activated on the target Zyxel Device. • failed: The license was not successfully activated on the target Zyxel Device. • processing: The license activation on the target Zyxel Device is still under process. |
Viewing Device License Status
The License Status screen displays detailed information about the licenses of a Zyxel Device.
1 Go to My Devices. Locate and then click a Zyxel Device.
2 Click License Status.
:
Label | description |
|---|---|
License Name | Displays the name of the license or license pack that is linked to the Zyxel Device. |
x N | Displays the number of licenses of this type that the Zyxel Device has. For example: “UTM Security Pack 1 Year x 2” means that the Zyxel Device has two 1-year UTM security pack licenses. Therefore, the Zyxel Device can use the service for two years. |
License Status | Displays the status of each license in the pack: • Active: The license has been activated on the Zyxel Device. Each service can only have one activated license at a time. • Not Activated: The license is not yet in use. Click Activate to change the status of the license to Queued. • Expiring Soon: The remaining valid time of the license is 60 days or less. • Partially Expired: The license is a pack containing multiple licenses that can be activated separately, and one of the licenses has expired. • Expired: The license has expired. To use the license again, you can renew it at Renewal & Purchase. • Queued: The license has been activated, but there is an existing activated license for the same service on the Zyxel Device. The device only starts using the queued license after the existing license has expired. |
Show More | Click this link to show or hide expired licenses and perpetual licenses. A perpetual license is a license that never expires. |
Transfer a Device License
The Transfer License icon 
is supported in the License Status screen in On-prem mode only, not On-cloud mode.
is supported in the License Status screen in On-prem mode only, not On-cloud mode.You may transfer a license active on one Zyxel Device to another Zyxel Device in the same site or another site in any organization or group that you administrate.1 Go to My Devices. Locate and then click a Zyxel Device to display the following screen.
2 Click License Status.
.3 Click the Transfer License icon 
.
.4 Select the license you want to transfer and then select the target site and Zyxel Device. Make sure your selection is correct, then click Transfer.
Activate a Device License
The Activate icon 
is in the License Status screen.
is in the License Status screen.You will see the Activate button if the license is already registered to a Zyxel Device, but you did not begin using it yet.
1 Go to My Devices. Locate and then click a Zyxel Device to display the following screen.
2 Click License Status.
.3 Choose a license with the Activate button 
and then click the button. Below are three examples.
and then click the button. Below are three examples.
4 Confirm the license you want to activate, click Activate and then Done.
Viewing Device Service Status
A license activates one or more services. The Service Status screen displays detailed information about the services on a Zyxel Device.
1 Go to My Devices. Locate and then click a Zyxel Device.
2 Click Service Status.
.
Label | description | |
|---|---|---|
Service Status Icon | Displays the status of the service: | |
 | - Active: The service’s license has been activated on the Zyxel Device. | |
 | - Expiring Soon: The remaining valid time of the service’s license is 60 days or less. | |
 | - Expired: The license has expired. To use the license again, you can renew it at Renewal & Purchase. | |
 | - Hidden: All services in the Zyxel Device are hidden or the Zyxel Device currently has no available services. Go to Service Status and click the eye icon next to the service to see the current service status again. | |
Service Name | Displays the name of the service. | |
X Days Left | Displays the remaining valid time of the service’s license. If the service has expired or will expire within 60 days, the date of expiry is displayed. | |
Hiding Service Status
Service status shows all the services within the licenses for this Zyxel Device, including the service names, and remaining days before a service expires. If a service has expired or is about to expire, but you prefer the Service Status light not to change color, then you may hide the service status.
Hidden Service Status
Follow these steps to hide your Zyxel Device’s service status.
1 Go to My Devices. Click the Zyxel Device you want to hide the service.
2 Go to the Service Status tab. The screen displays the services for your Zyxel Device. Click the eye icon 
next to the service you want to move to the Hidden Service. If you move all the services in your Zyxel Device to the Hidden Service, the Service Status field of your Zyxel Device in the My Devices screen shows Hidden.
next to the service you want to move to the Hidden Service. If you move all the services in your Zyxel Device to the Hidden Service, the Service Status field of your Zyxel Device in the My Devices screen shows Hidden.
3 You can go back to the My Devices screen to view the service status of your Zyxel Device. The Service Status now shows Hidden.
Unhiding Service Status
To show the service status, go to My Devices, click the Zyxel Device with the hidden service status, and then go to the Service Status tab. Hidden Service displays the services you have hidden. Click on the eye icon 
next to the hidden service to unhide the service.
next to the hidden service to unhide the service.Subscription Alignment
Subscription alignment allows you to renew all of the Zyxel licenses within a organizational unit (site, organization, or group), so that licenses expire on the same date if the original expiration dates are the same, or within a month if the original expiration dates are different. This helps simplify license management and payment.
• In On-prem mode, you can align license subscriptions for all Zyxel Devices in an organization, a site or group.
• In On-cloud mode, you can align license subscriptions for all Zyxel Devices in an organization, but not a site nor a group.
Performing Subscription Alignment in On-prem Mode
Follow these steps to perform subscription alignment.
1 Go to My Devices. In On-prem mode, select an organization, a site or group and then click Subscription Alignment.
2 Select an alignment date, and then click Next.
All licenses will be renewed in increments of one month, so that they expire within one month of this date.
All licenses will be renewed in increments of one month, so that they expire within one month of this date.
3 Review the extension time of each license. Remove any licenses that you do not want to align, by moving the pointer over a license and then clicking the Remove icon. Then click Next.
4 Review the cost of renewing each license, and the total cost of the order. Remove any licenses that you do not want to purchase by moving the pointer over a license and then clicking the Delete icon. Then click Confirm Order.
5 Enter a coupon code, if you have one. Then click Confirm Order.
A subscription alignment order is created. Follow the prompts to pay. For details on paying for an order, see Paying for an Order.
Performing Subscription Alignment in On-cloud Mode
Follow these steps to perform subscription alignment in On-cloud mode.
1 Go to My Devices and click On-cloud. In On-cloud mode, select an organization and then click Subscription Alignment.
2 Select an alignment date, and then click Next.
All licenses will be renewed in increments of one month, so that they expire within one month of this date.
All licenses will be renewed in increments of one month, so that they expire within one month of this date.
3 Select the license type that you want to align. If the selected organization has both Nebula and Security Zyxel Devices, you can renew and align either type licenses or both.
For the Nebula Licenses, if the license for the selected organization is Nebula Base, you can upgrade the license to a Nebula Plus or Nebula Pro pack. If the selected organization already has a Nebula Plus or Nebula Pro pack, then you can renew and align the same pack type, but not change from one pack to the other. For example, you cannot upgrade from the Nebula Plus pack to the Nebula Pro pack while aligning licenses.
For the Nebula Licenses, if the license for the selected organization is Nebula Base, you can upgrade the license to a Nebula Plus or Nebula Pro pack. If the selected organization already has a Nebula Plus or Nebula Pro pack, then you can renew and align the same pack type, but not change from one pack to the other. For example, you cannot upgrade from the Nebula Plus pack to the Nebula Pro pack while aligning licenses.
4 Review the extension time of each license. Remove any licenses that you do not want to align, by moving the pointer over a license and then clicking the Remove icon. Then click Next.
5 Review the cost of renewing each license, and the total cost of the order. Remove any licenses that you do not want to purchase by moving the pointer over a license and then clicking the Delete icon. Then click Confirm Order.
6 Enter a coupon code, if you have one. Then click Confirm Order.
A subscription alignment order is created. Follow the prompts to pay. For details on paying for an order, see Paying for an Order.